Patient Portal

Frequently Asked Questions

Is therapy effective?

Unlike support from friends or family, psychotherapy and counseling involves interpersonal treatment provided by a licensed clinician, who has achieved a doctoral or master’s level training. Psychotherapy is a process of self-examination, focused on increased awareness of emotions, attitudes, and behaviors.

When can I see a therapist?

Counseling is available by appointment Monday through Friday, from 8am to 5pm. Some counselors also offer evening appointments.

How long does a counseling appointment last?

A typical sessions lasts 45-50 minutes. Number of sessions can range from a couple times a week, to a few times a year. We encourage weekly or monthly sessions.

How often will we meet?

It depends. Initially, it is beneficial to meet weekly and then space sessions out as progress is made. That being said, we want to be flexible to your needs and resources (i.e., time, finances, etc.) and together you will determine with your clinician how often you attend counseling sessions. The duration of counseling treatment varies, and depends on your symptoms and concerns. For some people, changes can occur quickly and for others, changes may take longer.

Is my information confidential?

We cannot disclose that you are seeking counseling services or disclose information you share with us without your written permission. There are certain exceptions including, but not limited to, concern about physical harm to you or someone else, physical or sexual abuse of children or vulnerable adults, court orders, and issues of national security. This will be reviewed in greater depth during your first meeting.

How can I schedule an appointment?

You can visit our Contact Page or call our office at 616-458-0692 to schedule an appointment.

What will the first appointment be like?

An initial appointment will be focused on providing an overview of counseling services, discussing what brings you to counseling, identifying your goals, and answering any questions you have.

Do you take insurance?

Yes, we take all the following forms of insurance. Insurance accepted varies per clinician.

  • Aetna
  • ASR Health Plans
  • Blue Cross Blue Shield
  • Blue Care Network
  • Behavioral Health Systems
  • Cofinity
  • Health Alliance Plan (HAP)
  • Medicare
  • Meritain
  • Multi-Pan
  • Priority Health
  • PHCS
  • Physician's Care
  • UMR

What forms of payment do you take?

We accept all major credit cards, check, or cash.